Shipping Policy
Our Shipping Policy was last updated on 09 January 2026.
Thank you for shopping at Forever Markets.
This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our website and mobile application. Please read this policy carefully before placing an order.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Shipping Policy:
"Company" (referred to as "We", "Us", or "Our") refers to Forever Markets.
"Goods" refers to the products offered for sale.
"Orders" means a request by you to purchase goods from us.
"Website" refers to forevermarkets.shop, accessible from https://forevermarkets.shop.
"You" means the individual or legal entity accessing or using the service.
"Shipping" refers to the process of transporting goods to customers.
"Delivery" refers to the receipt of goods by the customer.
Shipping Information
We aim to process and ship all orders promptly. Shipping times may vary depending on location and the selected delivery method.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During peak periods, processing may take up to 3–5 business days.
Shipping Methods
We offer standard delivery services. Estimated delivery time is 3–7 business days, depending on the destination.
Shipping Costs
Shipping costs are calculated based on order weight, delivery address, and shipping method. All applicable charges are displayed during checkout before order confirmation.
Order Tracking
Once your order is shipped, you may receive tracking details where applicable. Order status can also be checked through our platform.
Delivery Address
Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect address information.
Delivery Attempts
Delivery partners may attempt delivery more than once. If delivery fails, the order may be returned, and additional charges may apply.
International Shipping
International shipping availability, costs, and delivery timelines vary by destination. Customers are responsible for any customs duties, taxes, or additional fees.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or regulatory requirements. Such restrictions will be clearly indicated.
Damaged or Lost Packages
If a package arrives damaged or is lost in transit, please contact us immediately. We will investigate and provide a replacement or refund where applicable.
Weather and Unforeseen Events
Shipping delays may occur due to weather conditions, natural disasters, or events beyond our control. We will notify affected customers when possible.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: contact.ug@forevermarkets.shop
Phone: +256 743 019 901
Address: Zana, Entebbe Road, Kampala, Uganda
Country: Uganda
We reserve the right to modify this Shipping Policy at any time. Any changes will take effect immediately upon publication on our website.